Collection of Personal Information
 

We collect personal information in order to provide high-quality psychological services. This may include details such as your:
 

- Name, address, date of birth, phone number, and email
- Medical history or mental health information
- Session notes or assessments
- Referral details and correspondence with other professionals
- Payment or billing information

We collect this information through various methods, including:
 

- Client intake forms (online or paper-based)
- Email, phone, or website enquiries
- In-session discussions
- Referrals from GPs or other healthcare providers
- Third-party platforms (e.g. secure client portals or practice management software)

You may choose not to provide some personal information. However, this may limit our ability to offer services safely or effectively.

Purpose of Collecting Information
 

Your personal information is collected for purposes such as:
 

- Delivering psychological services
- Assessing, diagnosing, or treating mental health concerns
- Coordinating care with other professionals (with your consent)
- Maintaining secure client records
- Handling administrative functions such as appointment reminders and billing

We retain records to ensure continuity of care and meet professional, legal, and ethical obligations.
 

Confidentiality and Disclosure
 

Your information remains confidential, except where:
 

- It is subpoenaed by a court
- There is a legal obligation to report serious risk of harm to yourself or others
- Prior written consent has been given by you to share information (e.g. with a GP or support service)
- Disclosure is required or authorised by law

We do not sell, rent, or trade your personal information to any third party.

Storage and Security
 

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, or disclosure.
 

- Electronic records are stored securely in encrypted practice management systems
- Paper files (if used) are stored in locked filing cabinets accessible only to authorised staff
- Staff and contractors are bound by confidentiality agreements and ethical standards

Access and Correction
 

You have the right to request access to your personal information and request corrections if it is inaccurate, out of date, or incomplete. These requests can be made in writing.
 

We will respond to your request within 30 days. In some cases, we may need to discuss your request in a follow-up appointment.

Website and Online Privacy
 

We collect limited information from website visitors, such as IP addresses, browser types, and pages visited. This helps us improve the website experience.

If you submit an enquiry via our website, we will collect your name and contact details to respond to your request. We do not share these details with third parties unless required by law or explicitly agreed by you.
 

We may use cookies or analytics tools (e.g. Google Analytics) to understand site usage patterns. These tools do not identify you personally. You can choose to disable cookies in your browser settings.

Links to Other Websites
 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and recommend reviewing their policies before sharing any personal information.

Complaints and Contact
 

If you have concerns about how your personal information has been managed, we encourage you to contact us. We take privacy concerns seriously and aim to resolve them quickly and respectfully.
 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Contact Details

Summit Psychology
Email: support@summitpsychology.com.au
Phone: 0435 124 788
65 West Fyans Street, Newtown VIC 3220